When you’re trying to find a home service professional for your HVAC or home appliance repair needs, you have a lot of factors to consider. Every factor is equally important, after all you’re inviting them into your home and trusting them with your family’s comfort and safety. Exactly how do you know how to find the right home service professional for your next repair or installation?
The following tips can help you find the right professional for your home service needs:
- Start by asking your friends and family who they use and if they would recommend them. This low-tech way of getting referrals is one of the best ways to find skilled and trustworthy professionals. You can expand your referral request to co-workers and neighbors as well; anyone you trust will do!
- It’s easy to jump to online reviews, but use these with caution. So while it’s great to read through things like Yelp!, Google or Facebook reviews, remember that some people are impossible to please and that unhappy people are far more likely to take the time to do a review. Don’t give them too much weight unless you see many negative reviews that seem to reflect real issues, or a theme among problems people experience.
- Try a test call and see how you’re treated. This is a great way to get a feel for what the customer service is like, which can tell you what to expect when you schedule an appointment. You can also try sending an email or message on social media, if the company you’re considering has those options.
- Consider the experience and longevity of the company. While longevity doesn’t always mean quality, it is a good sign if a company has been around in the community for a long time. Most of the time you can find this on the About Us section on their website.
- You can check with the local Better Business Bureau to see if there are any complaints about them. While it is always important to take complaints with a grain of salt, look for patterns of problems that are unaddressed with the BBB.
Deciding who to call is only part of the battle, next you’ll want to pay extra attention to how your service call goes. Remember, you always have a right to change direction at any point in the process. So look at how you’re treated during your service call, for instance did they show up on time? Did they take care to not track up your home or clean up their mess if they did any type of service? Did they clearly explain things and offer you a complete estimate? Were they patient with your questions?
It can seem like a lot of extra work to find the right fit, but when you find a home service professional you like you can use them for years to come. This makes it well worth the time and energy!
If you’re looking for trusted home service for your HVAC, plumbing or home appliance repair and installation, we’re always here to help. Call (800) 662-4318 or fill out this form for assistance.
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